Privacy policy

Dansko Shoes, we value your privacy and are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit or shop with us.

This policy applies to our online store and related services provided through danskoshoes.shop.

1. Information We Collect

When you browse our website, place an order, contact us, or interact with our services, we may collect information such as:

Information You Provide

Depending on how you use our website, this may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Information you provide when contacting customer service

  • Information submitted through forms or other website interactions

Payment Information

When you make a purchase, payment information may be required to complete the transaction.

We accept payment methods including:

  • Visa

  • MasterCard

Payment information is processed through appropriate payment processing services. We do not need to store your complete card details ourselves to process your order.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Referring pages

  • Approximate geographic information

  • Date and time of website activity

2. How We Collect Information

We may collect information in several ways, including when you:

  • Visit or browse our website

  • Create or use an account, where available

  • Place an order

  • Subscribe to communications

  • Contact customer service

  • Submit information through website forms

  • Interact with website features

  • Use cookies or similar technologies

We only seek to collect information that is reasonably relevant to operating our store and providing our services.

3. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments

  • Provide order confirmations and updates

  • Respond to customer service requests

  • Process returns, refunds, and exchanges

  • Maintain and improve our website

  • Understand how customers use our website

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain website security

  • Send service-related communications

  • Send marketing communications where permitted and where you have provided appropriate consent

  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes that are incompatible with the reasons for which it was collected without appropriate notice or legal basis.

4. When We Share Information

We do not sell your personal information as a product.

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting providers

  • E-commerce technology providers

  • Customer service providers

  • Security and fraud-prevention providers

  • Analytics and technology service providers

  • Professional advisers where necessary

For example, shipping information may need to be shared with a carrier so that your order can be delivered.

Service providers are expected to use personal information only for the services they provide to us and in accordance with applicable requirements.

We may also disclose information when required by law, legal process, court order, or to protect our rights, customers, website, or business.

5. Payment Security

We take payment security seriously.

Transactions involving Visa and MasterCard are processed through appropriate payment-processing systems. Payment information is handled using security measures designed to help protect it against unauthorized access, disclosure, alteration, or misuse.

For security reasons, we do not request or require customers to send complete payment card numbers or security codes to us by email.

Please remember that no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better shopping experience.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve website functionality

  • Measure the effectiveness of marketing

  • Maintain website security

  • Provide relevant website experiences

Some cookies may be placed by third-party service providers that help us operate our website or understand website performance.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality or your shopping experience.

7. Data Storage and Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Personal information may be processed or stored in countries other than the country where you live. Because we sell internationally, your information may be transferred across borders when necessary to provide our services.

Where applicable, we take appropriate steps to help ensure that international transfers and data handling are conducted in accordance with applicable privacy requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request a copy of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before completing certain requests to help protect your information from unauthorized access.

9. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time by following the unsubscribe instructions included in the communication.

Please note that even if you opt out of marketing communications, we may still send essential service messages related to your orders, payments, shipping, returns, refunds, or account activity.

10. International Privacy

Because Dansko Shoes serves customers internationally, privacy laws may differ depending on your location.

We aim to handle personal information responsibly and transparently while respecting applicable privacy requirements in the jurisdictions where we operate.

If local law provides you with additional privacy rights, those rights will remain available to you where applicable.

11. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children.

We do not knowingly request or intentionally collect personal information from children who are below the applicable age of consent under local law.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, or other platforms.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so you remain informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Dansko Shoes
Website: danskoshoes.shop
Address: 1614 McVaney Rd, Bridgeport, WV 26330, United States
Customer Service Email: support@danskoshoes.shop

We value your trust and are committed to treating your personal information with care, transparency, and respect.