Shipping policy

Dansko Shoes, we want your footwear to arrive safely and smoothly. Whether you're choosing standard delivery or free shipping, we provide clear delivery timelines so you can shop with confidence.

1. Order Processing

All orders are typically processed within 4–7 business days after payment is successfully confirmed.

Processing time is separate from shipping time. Your order will be dispatched after the processing period has been completed.

During busy sales periods, holidays, or circumstances outside our reasonable control, processing may occasionally take longer. We appreciate your patience and will make reasonable efforts to keep your order moving.

2. Shipping Options

We currently offer two shipping methods:

Shipping Method Estimated Delivery Shipping Cost
DHL / FedEx Standard Shipping 7–14 business days $12.95
EMS Free Shipping 12–24 business days Free on orders over $50

Delivery estimates begin after your order has been processed and dispatched.

DHL / FedEx Standard Shipping

Our standard shipping option uses DHL or FedEx and is designed for customers who prefer a faster delivery option.

  • Delivery: 7–14 business days

  • Shipping fee: $12.95

  • Carrier: DHL or FedEx

EMS Free Shipping

For eligible orders, you can choose our free EMS shipping option.

  • Delivery: 12–24 business days

  • Shipping fee: Free for orders over $50

  • Carrier: EMS

The available shipping option may vary depending on your destination.

3. Shipping Coverage

We offer international shipping to customers around the world, excluding Asia and remote areas.

Some destinations may have additional carrier restrictions or delivery limitations. If your destination cannot be served by the selected carrier, we will contact you when reasonably possible.

Please make sure your shipping address is complete and accurate before placing your order.

4. Tracking Your Order

Once your order has been processed and shipped, tracking information may be provided when available.

You can use the tracking information supplied by the applicable carrier to monitor your shipment.

Please allow some time for tracking information to become active after the package has been dispatched. In some cases, carrier systems may take a short period to update.

If you have questions about your shipment or tracking information, please contact:

support@danskoshoes.shop

Please include your order number so our team can assist you more efficiently.

5. Delivery Times

The delivery estimates shown in this policy are estimated business-day timeframes, not guaranteed delivery dates.

Delivery may take longer due to circumstances such as:

  • Customs processing

  • Local carrier delays

  • Severe weather

  • Public holidays

  • Incorrect or incomplete shipping information

  • High shipping volume

  • Other circumstances outside our reasonable control

We recommend allowing additional time when ordering for an important event or specific date.

6. Delivery Address

Please carefully review your shipping address before completing your purchase.

We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.

If you realize that your address is incorrect after placing an order, please contact us as soon as possible at support@danskoshoes.shop.

Because orders may enter processing quickly, we cannot guarantee that address changes can be made after an order has been submitted.

7. Receiving Your Package

When your package arrives, we recommend checking the exterior packaging before accepting or opening the shipment.

If the package appears visibly damaged, please document the condition with photographs where possible and contact us promptly.

After opening your package, please check that the footwear and order contents are correct.

If you receive an incorrect, damaged, or apparently defective item, please contact support@danskoshoes.shop with your order number and relevant photographs so our customer service team can review the situation.

8. Customs, Duties & Taxes

Because we serve customers internationally, some orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.

Any applicable customs duties, import taxes, or similar charges are the responsibility of the buyer unless otherwise required by applicable law.

These charges are determined by the destination country's authorities and are outside our control.

Please check your local customs requirements if you are unsure about potential charges before placing an international order.

9. Shipping Restrictions

Our shipping coverage excludes:

  • Asia

  • Remote areas

Carrier availability can also vary by destination.

If a shipping restriction affects your order, our customer service team may contact you regarding the available options.

10. Contact Us

If you have questions about shipping, delivery times, tracking, or your order, please contact us:

Dansko Shoes
Website: danskoshoes.shop
Email: support@danskoshoes.shop
Address: 1614 McVaney Rd, Bridgeport, WV 26330, United States

We are committed to making every delivery clear, convenient, and dependable—from checkout to your doorstep.