Refund policy

Dansko Shoes, we want every purchase to feel simple and confident. If your shoes are not the right fit or you need to make a return or exchange, our team is here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item should be unworn and in its original condition.
Products should be returned with their original packaging and accessories when applicable.
Shoes should be tried on indoors on a clean, dry surface to avoid marks or damage.
Items that are worn, damaged, altered, or returned without the original packaging may not qualify for a return.
We recommend contacting customer service before sending any item back.

30-Day Return Window
Please contact us within 30 days of delivery if you would like to return or exchange an item.

2. How to Return an Item

Please follow these simple steps:

Step 1 — Contact Us
Email service@danskoshoes.shop with your order number and the reason for your return or exchange.

Step 2 — Receive Return Instructions
Our customer service team will review your request and provide the appropriate return instructions.

Step 3 — Pack Your Item
Securely package the shoes in their original packaging whenever possible to help prevent damage during transit.

Step 4 — Ship the Return
Send the package according to the return instructions provided by our customer service team.

Step 5 — Return Processing
Once we receive your returned item, please allow 4–7 days for our team to process the return or exchange.

3. Refunds

After your return has been received and approved, your refund will be issued to the original payment method used for the purchase.

We accept:

Visa
MasterCard

Please allow 2–3 weeks to receive your refund after it has been processed. The exact timing depends on your card issuer and financial institution.

Refund Timing
Return processing: 4–7 days
Refund arrival: 2–3 weeks, depending on your card issuer.

4. Exchanges

If you need a different size, style, or eligible replacement, please contact us at service@danskoshoes.shop within 30 days of receiving your order.

Exchanges are subject to product availability. Once the returned item is received, exchanges are generally processed within 4–7 days.

If the requested replacement is unavailable, we may issue a refund instead.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Before returning an item, please contact our customer service team so we can provide the correct return instructions and help avoid unnecessary shipping costs.

For items that arrive damaged or incorrect, please contact us as soon as possible and provide your order information and, when helpful, photographs of the item and packaging.

6. Order Processing & Shipping

Orders are normally processed within 4–7 business days.

We currently offer the following shipping options:

Shipping Method	Delivery Time	Shipping Fee
DHL / FedEx Standard Shipping	7–14 business days	$12.95
EMS Free Shipping	12–24 business days	Free on orders over $50

Delivery times begin after the order has been processed and dispatched.

7. Shipping Coverage

We ship globally excluding Asia and remote areas.

Some destinations may have additional delivery restrictions depending on the carrier and local shipping conditions.

8. Non-Returnable or Exceptional Items

Returns may not be accepted for:

Items that have been worn or used beyond reasonable indoor fitting.
Products damaged after delivery through improper use or care.
Items that have been altered or modified.
Items returned after the 30-day return period.
Returns that do not meet the applicable return conditions.

If you are unsure whether your item qualifies, please contact us before shipping it back. We will be happy to review your situation.

9. Damaged, Incorrect, or Defective Items

We want your order to arrive safely and correctly. If you receive an incorrect, damaged, or defective item, please contact service@danskoshoes.shop with your order number and details of the issue.

Where appropriate, please include clear photographs so our team can assess the problem and provide the next steps.