Terms of service

Welcome to Dansko Shoes. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our footwear collections, place an order, or use our services.

We aim to make shopping for shoes straightforward, transparent, and dependable. By using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. Overview

These Terms of Service apply to your use of danskoshoes.shop, including our product pages, shopping features, customer service, and related services.

Our website offers footwear products, including women's shoes, sandals, and other footwear styles.

By accessing or using our website, you confirm that you have the legal capacity to enter into these Terms under the laws applicable to you.

2. Definitions

For purposes of these Terms:

"Dansko Shoes," "we," "us," or "our" means the business operating this website.
"Website" means danskoshoes.shop and its related pages and services.
"You," "your," or "customer" means any person accessing our website or purchasing products from us.
"Products" means the footwear and other physical goods offered through our website.
"Order" means a purchase request submitted by you through our website.

3. Accounts

Certain website features may allow you to create or use an account.

When using an account, you agree to:

Provide accurate and current information.
Keep your account information up to date.
Protect your login credentials.
Not allow unauthorized persons to use your account.
Notify us if you believe your account has been compromised.

You are responsible for activity conducted through your account unless the activity resulted from circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or prohibited activity.

4. Orders and Contract

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is subject to product availability, payment authorization, and our acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorized activity
Incorrect product or pricing information
Product availability issues
Duplicate or unusually large orders
Invalid customer information
Attempts to violate these Terms

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Please review your shipping address and order details carefully before completing checkout. This helps us avoid delivery delays and address-related problems.

5. Prices and Payment

Prices displayed on our website are shown in the applicable currency during checkout.

We currently accept:

Visa
MasterCard

Payment must be successfully authorized before an order can be processed.

We may correct obvious pricing, product-description, or inventory errors. If an error materially affects an order you have already placed, we will contact you where reasonably possible and provide an appropriate resolution.

6. Order Processing

Orders are normally processed within 4–7 business days.

Processing time is separate from the shipping time. An order must first be processed before it is dispatched for delivery.

During periods of unusually high order volume, holidays, or circumstances outside our reasonable control, processing may take longer. We will make reasonable efforts to keep customers informed when significant delays occur.

7. Shipping and Delivery

We offer the following shipping options:

Shipping Method	Estimated Delivery	Shipping Fee
DHL / FedEx Standard	7–14 business days	$12.95
EMS Free Shipping	12–24 business days	Free for orders over $50

Delivery estimates begin after the order has been processed and dispatched.

Shipping availability covers global destinations excluding Asia and remote areas.

Actual delivery times may vary due to customs procedures, carrier conditions, weather, local delivery conditions, or other circumstances outside our reasonable control.

Please make sure your shipping address is complete and accurate. We cannot guarantee successful delivery where an incorrect or incomplete address was provided.

8. Returns, Refunds, and Exchanges

We want you to feel comfortable with your purchase.

You may request a return within 30 days of receiving your order, subject to our Return & Refund Policy.

For footwear, we recommend trying shoes indoors on a clean, dry surface before deciding whether to keep them. This helps preserve the product's condition if you need to return or exchange it.

Return Processing

Once we receive your returned item, please allow 4–7 days for our team to process the return.

Refund Timing

Approved refunds are issued to the original payment method.

Please allow 2–3 weeks to receive the refund after processing. The exact timing depends on your card issuer.

Exchanges

Eligible exchanges may be requested within the applicable 30-day return period and are subject to product availability.

For complete return instructions, please contact:

support@danskoshoes.shop

9. Product Quality and Defects

Our footwear is made to be used as intended, and we want you to receive products in satisfactory condition.

For physical footwear products, we distinguish between manufacturing defects and damage resulting from normal wear, improper use, accidents, or alterations.

If you notice an obvious manufacturing defect, please contact us promptly with your order information and, where appropriate, photographs showing the issue.

Normal wear and tear, accidental damage, misuse, improper care, or modifications are generally not considered manufacturing defects.

If a product arrives damaged or you receive the wrong product, please contact our customer service team as soon as reasonably possible so we can review the situation and provide appropriate assistance.

10. Intellectual Property

All content available on our website, unless otherwise indicated, belongs to or is used lawfully by Dansko Shoes.

This includes:

Website designs
Logos and trademarks
Product descriptions
Images and graphics
Written content
Page layouts
Branding elements
Website functionality and other materials

You may view and use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content, trademarks, designs, or other intellectual property without our prior written authorization.

User-Generated Content

If you voluntarily submit reviews, comments, photographs, feedback, or other content to us, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, and distribute that content for legitimate business, promotional, or operational purposes.

You remain responsible for ensuring that content you submit does not violate another person's rights or applicable law.

11. Prohibited User Conduct

To keep our website safe and reliable for everyone, you agree not to:

Use the website for unlawful purposes.
Violate intellectual property or privacy rights.
Submit false or misleading information.
Use a false identity to place orders or interact with us.
Place fraudulent or unauthorized orders.
Introduce viruses, malware, malicious code, or other harmful technology.
Interfere with the operation or security of our website.
Attempt to gain unauthorized access to systems or accounts.
Scrape, copy, or systematically collect website content without authorization.
Resell products purchased from our website without authorization.
Abuse promotions, discounts, refunds, or other offers.
Use our website in a manner that could harm our business, customers, or service providers.

We may restrict or terminate access where we reasonably believe that prohibited activity has occurred.

12. Third-Party Services

Our website may use third-party services for functions such as payment processing, shipping, analytics, hosting, security, or other business operations.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party services outside our reasonable control.

13. Disclaimer

We make reasonable efforts to keep product information, descriptions, pricing, images, and website content accurate and current.

However, minor differences in color, appearance, texture, or presentation may occur depending on your device, screen settings, lighting, photography, or manufacturing variations.

We do not guarantee that the website will always be available, uninterrupted, error-free, or completely free of technical issues.

Nothing in these Terms is intended to exclude or limit rights or protections that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Dansko Shoes will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, except where such limitation is prohibited by law.

Our liability relating to a specific purchase will generally be limited to the amount paid for the applicable product or order, to the extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of our services.

This provision does not limit any rights you may have under applicable consumer protection laws.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date at the beginning of this page.

Your continued use of the website after updated Terms are posted means that you accept the revised Terms, except where applicable law requires additional notice or consent.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be removed without affecting the validity of the remaining provisions.

The remaining Terms will continue to apply.

18. Governing Law and Disputes

These Terms are governed by the laws applicable in the State of West Virginia, United States, without regard to conflict-of-law principles, except where applicable consumer protection law provides otherwise.

Our business address is:

Dansko Shoes
1614 McVaney Rd
Bridgeport, WV 26330
United States

We encourage you to contact us first so that we can try to resolve any question or dispute informally.

Nothing in this section prevents a consumer from exercising mandatory rights or remedies available under applicable law.